You can still close KeyShot to work on the project another day. Just be sure to save the project in both KeyShot and your CAD program. First open the CAD program and import the scene to KeyShot to begin working again.
Unfortunately an update is not available at the moment. It is an issue with the plugin that we are working on now. We will have this resolved as soon as possible.
Thank you for your patience while we work to resolve this issue. When it has been corrected, we will let all of our customers know through the patched versions release notes.
Does this happen only after closing and reopening KeyShot?
For curiosity's sake, have you updated to the latest release and are you still experiencing this issue?
Please send details of this issue to support@luxion.com. Our staff will work with you to investigate and solve this issue.
p
patisa
said
almost 3 years ago
Hi Erik.
yes, it happen only after restarting keyshot.
Also, I updated latest release. but it happen still.
ok, I'll send the detail to support mail.
E
Erik Williams
said
almost 3 years ago
Thanks Patisa,
I think I see the issue.
When you
close KeyShot, you break the LiveLink and the scenes are no longer
connected. So when you open KeyShot again, it is like a brand-new scene.
So the camera has lost its orientation and the 'up' direction has no
frame of reference.
Keeping KeyShot open while updating your work will get around this issue.
p
patisa
said
almost 3 years ago
Thanks Erik.
yes, I knew about this solution...
So, I keep Keyshot running while I'm working.
However, it may be hard to keep it running as it may reboot the machine or work on the project another day.
So, Could you fix it with an update?
Thank you.
E
Erik Williams
said
over 2 years ago
Answer
Hi Patisa,
You can still close KeyShot to work on the project another day. Just be sure to save the project in both KeyShot and your CAD program. First open the CAD program and import the scene to KeyShot to begin working again.
Unfortunately an update is not available at the moment. It is an issue with the plugin that we are working on now. We will have this resolved as soon as possible.
Thank you for your patience while we work to resolve this issue. When it has been corrected, we will let all of our customers know through the patched versions release notes.
patisa
Hi, I'm using keyshot plugin for 3dsmax.
The camera has gone somewhere when reopen project and send update by 3dsmax.
https://www.youtube.com/watch?v=30_ZceBsl5c&feature=youtu.be
Environment
OS:Windows10 home
GPU:GTX1060
CPU:i7 9900k
Keyshot9.1 pro
Hi Patisa,
You can still close KeyShot to work on the project another day. Just be sure to save the project in both KeyShot and your CAD program. First open the CAD program and import the scene to KeyShot to begin working again.
Unfortunately an update is not available at the moment. It is an issue with the plugin that we are working on now. We will have this resolved as soon as possible.
Thank you for your patience while we work to resolve this issue. When it has been corrected, we will let all of our customers know through the patched versions release notes.
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstErik Williams
Hello Patisa,
Does this happen only after closing and reopening KeyShot?
For curiosity's sake, have you updated to the latest release and are you still experiencing this issue?
Please send details of this issue to support@luxion.com. Our staff will work with you to investigate and solve this issue.
patisa
Hi Erik.
yes, it happen only after restarting keyshot.
Also, I updated latest release. but it happen still.
ok, I'll send the detail to support mail.
Erik Williams
patisa
Thanks Erik.
yes, I knew about this solution...
So, I keep Keyshot running while I'm working.
However, it may be hard to keep it running as it may reboot the machine or work on the project another day.
So, Could you fix it with an update?
Thank you.
Erik Williams
Hi Patisa,
You can still close KeyShot to work on the project another day. Just be sure to save the project in both KeyShot and your CAD program. First open the CAD program and import the scene to KeyShot to begin working again.
Unfortunately an update is not available at the moment. It is an issue with the plugin that we are working on now. We will have this resolved as soon as possible.
Thank you for your patience while we work to resolve this issue. When it has been corrected, we will let all of our customers know through the patched versions release notes.
1 person likes this
patisa
Hi Erik,
Thank you very much for your help!
Best regards,
-
How to post your questions on this board
-
Keyshot 8.2.80 / Out of memory (requesting 4294967214MB) This may cause instabilities
-
Color Picker Tool not working in 9?
-
PSD Screenshot gives program error in Photoshop
-
Accessing Context Menu in KS 9.1.98 with single button mouse
-
Can't Drag Materials from Cloud Library
-
Crash on “Finishing” after rendering animation
-
Not able to export FUZZ Geometry to FBX/OBJ
-
Cuda error: cudaErrorDevicesUnavailable (all CUDA-capable devices are busy or unavailable) Device : GeForce GTX 1070
See all 104 topics