Endless loop "Finalizing" Render : Luxion

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Paul Lang

started a topic 7 months ago

When render is finished and I click the green check mark the "Finalizing" status bar repeats in an endless loop and have to force quit Keyshot. This also sometimes happens if I click the red X to stop a render.

MacOS Mojave 10:14:4

Keyshot 9.3

MOV

finalizing.MOV

(19.9 MB)

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Erik Williams

said 7 months ago

Hello Paul,
Just checking in. Have you had any luck?

Referencing your Ticket ID#:10055

Med Venlig Hilsen / Best Regards,

Erik Williams

Customer Support Specialist

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Erik Williams

said 7 months ago

Thanks for the update Paul.

So to confirm, this happens randomly.

Is your computer and/or KeyShot running for a while before you start to have this issue?

Are there any CPU heavy programs running besides KeyShot when you try to render?

Lastly if your CPU usage is at 100%, can you turn it down to 75% and see if that makes a difference?

I doubt it will have any information, but if you could provide me with your KeyShot Crashpad file, maybe some information has been saved.

Where to find the CrashDumps on Mac

~/Library/Application Support/Luxion/Crashpad
Right-click the Reports folder and select Send To > Compressed. This will create a zip file containing all crash dump logs.

Reply to this email and make sure to include the files as an attachment.

Referencing your Ticket ID#:10055

Med Venlig Hilsen / Best Regards,

Erik Williams

Customer Support Specialist

E

Erik Williams

said 7 months ago

Thanks Paul, keep us posted.

Referencing your Ticket ID#:10055

Med Venlig Hilsen / Best Regards,

Erik Williams

Customer Support Specialist