Double click on objects and in menues is not working KS 9.3.14 : KeyShot

p

phos4

started a topic over 2 years ago

Since yesterday this "bug" is annoying, whenever I double click on an object in KS to get to the material tab of that object, nothing happens. I have to instead right click -> edit material.
And once I am in the material tab, when I want to add a texture for example, the same happens, double click will not react and I have to right click and select from the menu.

Any thoughts on what is causing this issue?

E

Erik Williams

said over 2 years ago

Hi Fer,

I will need you to make a backup of all important files and folders related to KeyShot. Your renders, models, scenes, license, etc.

Move these to a secure location. After this, uninstall KeyShot and download a fresh installation.

How to perform a fresh install:

Uninstall KeyShot
Make sure to delete the KeyShot resources folder
- note: move it to the desktop if you wish to back up your resources
- Windows Default:
  - C:\Users\UserName\Documents\KeyShot or
  - C:\Users\Public\Documents\KeyShot
  - Delete C:\ProgramData\Luxion\KeyShot 9 folder
  - Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot 9 folder
- Mac Default:
  - /Library/Application Support/KeyShot
Download and Re-install KeyShot using the links below.
For this step, you’ll need the full installer (not the update installer).
- You can find the newest version of KeyShot here.
- You can find older versions of KeyShot here.
Go through the registration wizard, enter your license information, and KeyShot should be up and running.

Please let me know how this works for you.

Referencing your Ticket ID#:13503

Med Venlig Hilsen / Best Regards,

Erik Williams

Customer Support Specialist

p

phos4

said over 2 years ago

Hi Erik,

Thanks for your reply. Today everything is fine again, can't explain why, but now everything works as usual.