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Load GPU materials hangs at 98%

get this on large files.. running KS 9.3.14 and windows 8.1 64 bit.


is this a known issue?


thanks


Best Answer
Hello Rich,

It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
​You can open the scene in CPU mode, then hide all of the parts and reveal them one by one until the issue pops up again.
Once the material(s) have been found, you can delete and re-download them.



Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist

Referencing your Ticket ID#:13998

Hello Rich,

Thank you for contacting Luxion.

To better assist you, I'll need to gather additional information. Please provide me with your DxDiag file.
 
How to create a DxDiag log
  1. Press the Windows Key + R
  2. Enter "DxDiag" and run the command
  3. Press 'Save all information' and save the file in an easy to find location

Reply to this email and make sure to include the files as an attachment.

 

Referencing your Ticket ID#:13998

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Thank you Rich,
Can you confirm that your GTX 2060 is your preferred GPU?
If not, you can enable this through the following:​
 
1. Open the Nvidia control panel.
2. Go to Manage 3D settings.
3. Go to the Program Settings.
4. Select KeyShot from the Drop-down.
5. If it is not available add the KeyShot.exe manually by browsing to it below.
  • C:\Program Files\KeyShot #\bin\keyshot.exe
  • %USERPROFILE%\AppData\Local\ in the KeyShot #\bin\keyshot.exe
6. Select your Nvidia graphics card under preferred graphics processor.
7. Click Apply and restart KeyShot.

Let me know if this helps.

 


Referencing your Ticket ID#:13998

 

Med Venlig Hilsen / Best Regards,

Erik Williams 
Customer Support Specialist
Answer
Hello Rich,

It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
​You can open the scene in CPU mode, then hide all of the parts and reveal them one by one until the issue pops up again.
Once the material(s) have been found, you can delete and re-download them.



Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist

Referencing your Ticket ID#:13998
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