It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
You can open the scene in CPU mode, then hide all of the parts and reveal them one by one until the issue pops up again.
Once the material(s) have been found, you can delete and re-download them.
To better assist you, I'll need to gather additional information. Please provide me with your DxDiag file.
How to create a DxDiag log
Press the Windows Key + R
Enter "DxDiag" and run the command
Press 'Save all information' and save the file in an easy to find location
Reply to this email and make sure to include the files as an attachment.
Referencing your Ticket ID#:13998
Med Venlig Hilsen / Best Regards,
Erik Williams
Customer Support Specialist
E
Erik Williams
said
over 2 years ago
Thank you Rich,
Can you confirm that your GTX 2060 is your preferred GPU?
If not, you can enable this through the following:
1. Open the Nvidia control panel.
2. Go to Manage 3D settings.
3. Go to the Program Settings.
4. Select KeyShot from the Drop-down.
5. If it is not available add the KeyShot.exe manually by browsing to it below.
C:\Program Files\KeyShot #\bin\keyshot.exe
%USERPROFILE%\AppData\Local\ in the KeyShot #\bin\keyshot.exe
6. Select your Nvidia graphics card under preferred graphics processor.
7. Click Apply and restart KeyShot.
Let me know if this helps.
Referencing your Ticket ID#:13998
Med Venlig Hilsen / Best Regards,
Erik Williams
Customer Support Specialist
E
Erik Williams
said
over 2 years ago
Answer
Hello Rich,
It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
You can open the scene in CPU mode, then hide all of the parts and reveal them one by one until the issue pops up again.
Once the material(s) have been found, you can delete and re-download them.
Med Venlig Hilsen / Best Regards,
Erik Williams
Customer Support Specialist
Referencing your Ticket ID#:13998
M
Martijn Kessels
said
over 1 year ago
Simply deleting the downloaded material file from C:\Users\[username]\Documents\KeyShot 6\Downloads\Materials fixed it for me.
Richard Follett
get this on large files.. running KS 9.3.14 and windows 8.1 64 bit.
is this a known issue?
thanks
It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
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Sorted by Oldest FirstErik Williams
Thank you for contacting Luxion.
Erik Williams
Erik Williams
It is possible that one or more materials in the scene are causing this issue. Have you downloaded or added any materials recently? The download may not have completely finished.
Martijn Kessels
Simply deleting the downloaded material file from C:\Users\[username]\Documents\KeyShot 6\Downloads\Materials fixed it for me.
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