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Keyshot Network Rendering won't download render: "Could not extract result data to "/folder/"

One of our users is getting this error in the Keyshot Network Rendering Monitor app, in the log it shows "Could not extract result data to "/folder/" 

He's logged in as admin, and when he right-clicks and selects "Download" nothing happens. 

The rest of us can download his render jobs ourselves though. He's reinstalled the network rendering setup, and rebooted, and also added Keyshot and KS Network Monitor" to 'full disk access' and still same issue.

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