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Failed to prepare NURBS for tessellation!

 I right-clicked a part in the item list in the project's scene tab, and then clicked "Geometry Tools" > "Re-Tessellate". It's giving me the error "Failed to prepare NURBS for tessellation!"

Surprisingly, a web search or keyshot manual search didn't show this error. How do I fix this?

ks error.jpg
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Hello David,

Thank you for contacting Luxion.
If not already, please enable NURBS in your scene.
If you get an error after enabling NURBS, they may not have been imported or added in your original CAD file.
If that doesn't work, I’ll need to gather additional information. Please provide:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  5. Screenshot(s) showing the issue that you are seeing
  6. A .ksp file of your scene

To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number. - 15570

You may send it securely via our WeTransfer


Referencing your Ticket ID#:15570


Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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