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problem with fading animation

I am currently preparing an animation for a client.

I recived some STEP files, which I prepared in Alias for KS 9.

there is also some geometry, that I created in Alias and Blender.

All is brought together in an assembly in KS9.

some parts behave strange when I try to fade them out with a fade animation:

they are not gradually fading out, but rather suddenly from the first to the second frame.

after the second frame, they fade out nice and gently, but within the first two frames, I would say they fade abruptly from 100% to 80 %.

I could sent a .ksp of the model, but would need to have a secure way, as this is a confidentiel project of a product not yet released!

this is an urgent request as I have to finish the animation next week and I currently have no workaround, so it would be really helpfull to have someone to take a look into this as soon as possible!

thank you very much in advance!!

best regards


Hello Dirk,

Thank you for contacting Luxion.
Of course, any information provided by you will be observed by only myself and/or the KeyShot personnel needed to identify and solve the issue. All copies of your scene will be deleted from all KeyShot hardware after the investigation is complete.
Please send us the .ksp as soon as possible.

To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

Could you also provide me with the following information:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  5. Screenshot(s) showing the issue that you are seeing

Referencing your Ticket ID#:16495


Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Dirk,
Thank you for the .ksp file. It looks as if you are missing a few animations. This is what causes the 'jump'.
There is no animation in PowerStrap Fade_Out or Cut Fade_Out. Without those animations the scene is forced to jump to a blank image and then fade in.
Replacing those animations should solve the issue. Let me know if that is not the case.

Referencing your Ticket ID#:16495


Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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