I'm fairly new to Keyshot, I have Keyshot 9.0 Pro, I have just got a 3DConnexion SpaceMouse Wireless and i'm trying to set it up for use with keyshot.
Without changing any settings my mouse is only controlling the dolly settings, not tumble or pan. I have tried searching and playing with settings but I cannot seem to get these controls mapped to the mouse. Any suggestions or support would be greatly appreciated.
Ben
Best Answer
J
Justin Adams
said
over 2 years ago
Hello Ben,
Thank you for contacting Luxion.
The current version is not fully supported with this product, it was available in previous releases but adding it to our current release was missed on both KeyShot and 3D Connexion.
We have not dropped support for SpaceMouse.
We have a fix for this issue in KeyShot 10, but we were not able to get a fix in for 9.2. I realize it's very frustrating to lose support for a hardware peripheral for an entire version when it was working in prior versions, it just got missed, but it will be working in the latest version being released very soon.
Referencing your Ticket ID#:16739
Thanks,
Justin Adams
Support manager Luxion Inc 15143 Woodlawn Ave Tustin, CA 92780 http://www.keyshot.com
The current version is not fully supported with this product, it was available in previous releases but adding it to our current release was missed on both KeyShot and 3D Connexion.
We have not dropped support for SpaceMouse.
We have a fix for this issue in KeyShot 10, but we were not able to get a fix in for 9.2. I realize it's very frustrating to lose support for a hardware peripheral for an entire version when it was working in prior versions, it just got missed, but it will be working in the latest version being released very soon.
Referencing your Ticket ID#:16739
Thanks,
Justin Adams
Support manager Luxion Inc 15143 Woodlawn Ave Tustin, CA 92780 http://www.keyshot.com
B
Ben Collyer
said
over 2 years ago
Thank you for the quick response! And thats okay! I'm glad it wasn't just me missing something or being silly.
Ben Collyer
Hi All,
I'm fairly new to Keyshot, I have Keyshot 9.0 Pro, I have just got a 3DConnexion SpaceMouse Wireless and i'm trying to set it up for use with keyshot.
Without changing any settings my mouse is only controlling the dolly settings, not tumble or pan. I have tried searching and playing with settings but I cannot seem to get these controls mapped to the mouse. Any suggestions or support would be greatly appreciated.
Ben
Thank you for contacting Luxion.
We have a fix for this issue in KeyShot 10, but we were not able to get a fix in for 9.2. I realize it's very frustrating to lose support for a hardware peripheral for an entire version when it was working in prior versions, it just got missed, but it will be working in the latest version being released very soon.
Justin Adams
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
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Sorted by Oldest FirstJustin Adams
Thank you for contacting Luxion.
We have a fix for this issue in KeyShot 10, but we were not able to get a fix in for 9.2. I realize it's very frustrating to lose support for a hardware peripheral for an entire version when it was working in prior versions, it just got missed, but it will be working in the latest version being released very soon.
Justin Adams
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
Ben Collyer
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