Start a new topic
Discussions Luxion Support Forums General Support

Does GPU mode support Zbrush Polypaint?

Does anyone else have a problem with GPU mode not supporting Zbrush polypaint via bridge? I can get my Zbrush models into Keyshot without any problem in CPU mode but GPU just doesn't seem to work. When I switch modes from GPU to CPU I can see the polypaint on my model but when I switch back to GPU the polypaint just goes away...or Keyshot crashes. Hmm.

I just upgraded to 9 from 8 and would love to take advantage of the GPU mode but if it doesn't support polypaint then it's not as helpful as I thought it might. Thoughts anyone? Thx in advance. 

4 CommentsSorted by Oldest First
Hello Warner,

Thank you for contacting Luxion .
Do you have this issue only with polypaint or does this apply to any other materials?

Please send us your scene as a ksp file.
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

 

Referencing your Ticket ID#:19289

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
1 person likes this

Thanks for your reply Erik. This problem seems to only be with Polypaint from Zbrush. CPU mode works as expected but GPU just doesn't seem to work at all. I have tested various scenes both simple and complex (heavy meshes). GPU mode doesn't seem to work in either simple or complex scene. Well, the complex scene just causes a crash. 

I will prepare the file and send it. Thx in advance!

Hello Warner,

Thank you for contacting Luxion.
It appears there are some legacy textures in your scene. 
To update your textures, just click on each material and open the texture tab. 
Select 'upgrade to new node' and they will be updated and will work in GPU mode.

I hope this clears things up. 
​If there is anything else we can assist you with, please let us know.


Referencing your Ticket ID#:19289

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist

That worked perfectly to fix the problem. Thanks Erik!

Login to post a comment
More topics in General Support
See all 197 topics