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Bug in KS 8.2 after importing OBJ file from Rhino

Hello,


I export a file from Rhino 6 as a OBJ file.


image



Then open it in Keyshot 8.2 and there are these "walls" where they are not supposed to be.


image


I can delete them, but then there are holes on the sides in the product.


What is the problem here?


Thank you in adavance

Marina


Hello Marina,

Thank you for contacting Luxion.

Please provide us with a sample file. If it is an assembly please include all parts in a zipped folder. You may send it securely via our WeTransfer site.

WeTransfer link here.

Please make sure to include the following in the message field for your upload:

1. Your Ticket ID:       20317
2. The Case Subject: Bug in KS 8.2 after importing OBJ file from Rhino
3. Support Agent:  Erik Williams

This will allow us to track your files in our system.

 

Referencing your Ticket ID#:20317

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Marina,

Thank you for contacting Luxion .
Thank you for the update. I am glad you found a solution.

Even though we did nothing, if there is anything we can help you with, please let us know.

Referencing your Ticket ID#:20317

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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