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Bug in KS 8.2 after importing OBJ file from Rhino

Hello,


I export a file from Rhino 6 as a OBJ file.


image



Then open it in Keyshot 8.2 and there are these "walls" where they are not supposed to be.


image


I can delete them, but then there are holes on the sides in the product.


What is the problem here?


Thank you in adavance

Marina

Rhino - this is how it supposed to look like.PNG
Rhino - this...
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Keyshot - product not correctly shown.PNG
Keyshot - pr...
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2 CommentsSorted by Oldest First
Hello Marina,

Thank you for contacting Luxion.

Please provide us with a sample file. If it is an assembly please include all parts in a zipped folder. You may send it securely via our WeTransfer site.

WeTransfer link here.

Please make sure to include the following in the message field for your upload:

1. Your Ticket ID:       20317
2. The Case Subject: Bug in KS 8.2 after importing OBJ file from Rhino
3. Support Agent:  Erik Williams

This will allow us to track your files in our system.

 

Referencing your Ticket ID#:20317

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Marina,

Thank you for contacting Luxion .
Thank you for the update. I am glad you found a solution.

Even though we did nothing, if there is anything we can help you with, please let us know.

Referencing your Ticket ID#:20317

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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