I have problems to reactivate my keyshot license at home. I deactivated keyshot at work, tried to activate it at home but it says that the license is somewhere activated or needed an update.
Keyshot was activeted on my home computer, but after I deaktivated it 2 times and activeted it at work i coudn`t activate it at home agan. It works for my colleagues, only I have that problem. I tried it severel times to remove keyshot complitly from my home computer and to install it but nothing worked.
I don't know what to try next, do you have any ideas?
Best Answer
E
Erik Williams
said
over 1 year ago
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
It seems that your KeyShot 9 request was created using a KeyShot 8 serial code. To upgrade to KeyShot 9, please register with your upgrade serial code.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here. If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
I have problems to reactivate my keyshot license at home. I installed keyshot at school ,but schooI computer went broke..
tried ¨Activate my license¨ ---> There was a problem generating the license. Internal error. GO BACK
E
Erik Williams
said
over 1 year ago
Hello Martin,
We apologize for the delay. We have not yet received a request file from you. It may have been redirected to our spam folder.
If you could, please resend us your request file and we will create your license as soon as possible.
How To Create A Request File:
1. Start KeyShot and select "Activate your license" from the registration wizard.
• Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
3. Enter your information and click Continue.
4. Enter your serial code.
5. Click Save request file and send that file to us as an attachment.
You can send this to our team at support@luxion.com.
Best Regards,
Erik Williams
Customer Support Specialist
M
Martin Schnitzer
said
over 1 year ago
Same problem. And no response from Keyshot still... So annoying. Don't worry, I'm just not going to work for a few days.....
E
Erik Williams
said
over 1 year ago
Answer
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
It seems that your KeyShot 9 request was created using a KeyShot 8 serial code. To upgrade to KeyShot 9, please register with your upgrade serial code.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here. If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
1 person likes this
R
Roni
said
over 1 year ago
How time will take to receive my new license archive? I send the request file 7 days ago and I have urgency
Justin Adams
said
almost 2 years ago
Hello Katharina,
Thank you for contacting Luxion.
Please send us your request file.
How To Create A Request File:
1. Start KeyShot and select "Activate your license" from the registration wizard.
• Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
3. Enter your information and click Continue.
4. Enter your serial code.
5. Click Save request file and send that file to us as an attachment.
Katharina Fedelheimer
I have problems to reactivate my keyshot license at home. I deactivated keyshot at work, tried to activate it at home but it says that the license is somewhere activated or needed an update.
Keyshot was activeted on my home computer, but after I deaktivated it 2 times and activeted it at work i coudn`t activate it at home agan. It works for my colleagues, only I have that problem.
I tried it severel times to remove keyshot complitly from my home computer and to install it but nothing worked.
I don't know what to try next, do you have any ideas?
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
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- Popular
- Newest First
Sorted by Newest FirstIkkala Henry
Hi
I have problems to reactivate my keyshot license at home. I installed keyshot at school ,but schooI computer went broke..
tried ¨Activate my license¨ ---> There was a problem generating the license. Internal error. GO BACK
Erik Williams
Hello Martin,
We apologize for the delay. We have not yet received a request file from you. It may have been redirected to our spam folder.
If you could, please resend us your request file and we will create your license as soon as possible.
How To Create A Request File:
1. Start KeyShot and select "Activate your license" from the registration wizard.
• Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
3. Enter your information and click Continue.
4. Enter your serial code.
5. Click Save request file and send that file to us as an attachment.
You can send this to our team at support@luxion.com.
Best Regards,
Erik Williams
Customer Support Specialist
Martin Schnitzer
Same problem.
And no response from Keyshot still...
So annoying.
Don't worry, I'm just not going to work for a few days.....
Erik Williams
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
1 person likes this
Roni
How time will take to receive my new license archive? I send the request file 7 days ago and I have urgency
Justin Adams
Thank you for contacting Luxion.
Justin Adams
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
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