I have problems to reactivate my keyshot license at home. I deactivated keyshot at work, tried to activate it at home but it says that the license is somewhere activated or needed an update.
Keyshot was activeted on my home computer, but after I deaktivated it 2 times and activeted it at work i coudn`t activate it at home agan. It works for my colleagues, only I have that problem. I tried it severel times to remove keyshot complitly from my home computer and to install it but nothing worked.
I don't know what to try next, do you have any ideas?
Best Answer
E
Erik Williams
said
about 1 year ago
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
It seems that your KeyShot 9 request was created using a KeyShot 8 serial code. To upgrade to KeyShot 9, please register with your upgrade serial code.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here. If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Post general usage questions or find answers to similar posts.
Referencing your Ticket ID#:22580
Thanks,
Justin Adams
Support manager Luxion Inc 15143 Woodlawn Ave Tustin, CA 92780 http://www.keyshot.com
R
Roni
said
about 1 year ago
How time will take to receive my new license archive? I send the request file 7 days ago and I have urgency
E
Erik Williams
said
about 1 year ago
Answer
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
It seems that your KeyShot 9 request was created using a KeyShot 8 serial code. To upgrade to KeyShot 9, please register with your upgrade serial code.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here. If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
1 person likes this
M
Martin Schnitzer
said
about 1 year ago
Same problem. And no response from Keyshot still... So annoying. Don't worry, I'm just not going to work for a few days.....
E
Erik Williams
said
about 1 year ago
Hello Martin,
We apologize for the delay. We have not yet received a request file from you. It may have been redirected to our spam folder.
If you could, please resend us your request file and we will create your license as soon as possible.
How To Create A Request File:
1. Start KeyShot and select "Activate your license" from the registration wizard.
• Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
3. Enter your information and click Continue.
4. Enter your serial code.
5. Click Save request file and send that file to us as an attachment.
You can send this to our team at support@luxion.com.
Best Regards,
Erik Williams
Customer Support Specialist
I
Ikkala Henry
said
6 months ago
Hi
I have problems to reactivate my keyshot license at home. I installed keyshot at school ,but schooI computer went broke..
tried ¨Activate my license¨ ---> There was a problem generating the license. Internal error. GO BACK
Katharina Fedelheimer
I have problems to reactivate my keyshot license at home. I deactivated keyshot at work, tried to activate it at home but it says that the license is somewhere activated or needed an update.
Keyshot was activeted on my home computer, but after I deaktivated it 2 times and activeted it at work i coudn`t activate it at home agan. It works for my colleagues, only I have that problem.
I tried it severel times to remove keyshot complitly from my home computer and to install it but nothing worked.
I don't know what to try next, do you have any ideas?
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstJustin Adams
Thank you for contacting Luxion.
Justin Adams
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
Roni
How time will take to receive my new license archive? I send the request file 7 days ago and I have urgency
Erik Williams
Hello Roni,
You should have received a response to ticket #35810 about an hour ago.
Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually.
Best Regards,
Erik Williams
Customer Support Specialist
1 person likes this
Martin Schnitzer
Same problem.
And no response from Keyshot still...
So annoying.
Don't worry, I'm just not going to work for a few days.....
Erik Williams
Hello Martin,
We apologize for the delay. We have not yet received a request file from you. It may have been redirected to our spam folder.
If you could, please resend us your request file and we will create your license as soon as possible.
How To Create A Request File:
1. Start KeyShot and select "Activate your license" from the registration wizard.
• Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
3. Enter your information and click Continue.
4. Enter your serial code.
5. Click Save request file and send that file to us as an attachment.
You can send this to our team at support@luxion.com.
Best Regards,
Erik Williams
Customer Support Specialist
Ikkala Henry
Hi
I have problems to reactivate my keyshot license at home. I installed keyshot at school ,but schooI computer went broke..
tried ¨Activate my license¨ ---> There was a problem generating the license. Internal error. GO BACK
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