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Reactivate keyshot license at home

I have problems to reactivate my keyshot license at home. I deactivated keyshot at work, tried to activate it at home but it says that the license is somewhere activated or needed an update.

Keyshot was activeted on my home computer, but after I deaktivated it 2 times and activeted it at work i coudn`t activate it at home agan. It works for my colleagues, only I have that problem.
I tried it severel times to remove keyshot complitly from my home computer and to install it but nothing worked.


I don't know what to try next, do you have any ideas?


Best Answer

Hello Roni,

You should have received a response to ticket #35810 about an hour ago.

 It seems that your KeyShot 9 request was created using a KeyShot 8  serial code. To upgrade to KeyShot 9, please register with your upgrade  serial code.

 Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
 If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually. 


Best Regards,


Erik Williams

Customer Support Specialist


Hi


I have problems to reactivate my keyshot license at home. I installed keyshot at school ,but schooI computer went broke..


 tried ¨Activate my license¨  ---> There was a problem generating the license. Internal error. GO BACK



Hello Martin,


We apologize for the delay. We have not yet received a request file from you. It may have been redirected to our spam folder. 

If you could, please resend us your request file and we will create your license as soon as possible.

 

How To Create A Request File:

 

     1. Start KeyShot and select "Activate your license" from the registration wizard.

               • Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.

     3. Enter your information and click Continue.

     4. Enter your serial code.

     5. Click Save request file and send that file to us as an attachment.


You can send this to our team at support@luxion.com.


Best Regards,


Erik Williams

Customer Support Specialist

Same problem.
And no response from Keyshot still...
So annoying.
Don't worry, I'm just not going to work for a few days.....


Answer

Hello Roni,

You should have received a response to ticket #35810 about an hour ago.

 It seems that your KeyShot 9 request was created using a KeyShot 8  serial code. To upgrade to KeyShot 9, please register with your upgrade  serial code.

 Otherwise, you can register your serial code in KeyShot 8. For KeyShot 8 download links, click here.
 If you are unable to complete the registration, then click Save Request file and send that request file to us as an attachment at support@luxion.com. The request file will allow us to activate your license manually. 


Best Regards,


Erik Williams

Customer Support Specialist


1 person likes this

How time will take to receive my new license archive? I send the request file 7 days ago and I have urgency

Hello Katharina,

Thank you for contacting Luxion.
Please send us your request file.
 
How To Create A Request File:
 
     1. Start KeyShot and select "Activate your license" from the registration wizard.
               • Note: If you are currently in the "Demo" mode, then open the registration wizard from Help(Windows) or KeyShot (Mac) > Register License.
     3. Enter your information and click Continue.
     4. Enter your serial code.
     5. Click Save request file and send that file to us as an attachment.
 
 
Once we receive the request file from you, we will be able to generate your license.
 
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Additional Resources
Troubleshoot common issues: render performance, licensing, opening files, crashes, etc.
 
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Referencing your Ticket ID#:22580

Thanks,

Justin Adams
Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
 


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