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Can't move Creo animation in the time frame

Hello,


I've got an issu here. Since the last uptate of keyshot 10 of febuary, I can't translate the animation from creo anymore. Indeed i can move the rod of the animation but the animlation still run him self at the same position. And when I export a new ".fra" it only run at time 0. But if I make a mirror of this one, I can move it, and when i duplicate it, it still runs at the first 0 position. I need a solution to finish the work for my internship. Is it possible to get the last but one update of  keyshot 10 somewhere or somehow?


Thank you for your reply.


1 Comment

Hello Bruno,

Thank you for contacting Luxion Denmark Support.
First I would like you to try a fresh installation of KeyShot 10.
Please make a backup of your Resource Folder before doing this.
How to perform a fresh install:
  1. Uninstall KeyShot
  2. Make sure to delete the KeyShotresources folder
    • note: move it to the desktop if you wish to back up your resources
    • Windows Default:
      • C:\Users\UserName\Documents\KeyShot or
      • C:\Users\Public\Documents\KeyShot
      • Delete C:\ProgramData\Luxion\KeyShot folder
      • Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder
    • Mac Default:
      • /Library/Application Support/KeyShot
  3. Download and Re-install KeyShot using the links below.
    For this step, you’ll need the full installer(not the update installer).
    • You can find the newest version of KeyShot here.
    • You can find older versions of KeyShot here.
  4. Go through the registration wizard, enter your license information, and KeyShot should be up and running.
If this fails, I’ll need to gather additional information. Please provide:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  5. Screenshot(s) showing the issue that you are seeing
  6. A .ksp file of your scene
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer


Referencing your Ticket ID#:28678

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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