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KeyShot10RhinoPlugin Reinstall Error

When I first installed it(KeyShot10RhinoPlugin), it worked fine.

I deleted the plugin to re-install it.


I did the following to delete the plugin file.
1. I deleted the plugin folder from %appdata%.

2. Deleted the plugin folder from Common Files of Program Files.

3. Deleted the plugin folder from Common Files of Program Files(x86).

4. I deleted the plugin related registry in regedit.


I re-installed the plug-in program, but it does not work.

I reinstalled it, but when I checked it couldn't find the plugins folder in %appdata%.


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1 Comment

Hello TaeKyun,

Thank you for contacting Luxion Denmark Support.

Usually at this point, I know it is a long and frustrating process, but I would recommend a fresh installation of both Rhino 7 followed by a fresh installation of the KeyShot plugin.

If that fails, we will need a more detailed analysis. Please download and run the Windows Process Monitor on your computer. You can download the Process Monitor from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Please send us the Process Monitor's log as well as the date and exact time when the test was performed. This will allow monitoring all system activity.

  • Start the Process Monitor
  • Start KeyShot
  • Attempt to recreate the issue
    • Please make a note of the date and time that you conducted this test. 
  • Once the process is complete and/or the error is triggered, click the magnifying glass icon on the Process Monitor to freeze the recording.
  • In the Process monitor go to _File->Save_ and save the file
  • Make sure that "All Events" is selected to make sure we receive all events.
  • Save the process monitor results in a zip file and send it to us through our WeTransfer link here.
Please make sure to include the following in the message field for your upload:

  • Your Ticket ID: 30508
  • The Case Subject: 
  • Support Agent:  Erik Williams

This will allow us to track your files in our system.

*Note*: Please make sure to provide the exact time when this test was conducted. This will help us with searching through the log.


 

Referencing your Ticket ID#:30508

 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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