CUDA ERROR: cudaErrorIllegalAddress (an illegal memory access was encountered) Device : GeForce RTX 2070 : KeyShot

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CUDA ERROR: cudaErrorIllegalAddress (an illegal memory access was encountered) Device : GeForce RTX 2070

started a topic over 1 year ago

Hello! I am using the Keyshot 10.1.82 pro vers.

And when I run with GPU mode for rendering, it crashes due to

Cuda error: cudaErrorIllegalAddress (an illegal memory access was encountered)

Device : GeForce RTX 2070

I installed the Geforce experience (Studio vers) it happens again and again.

Does anyone know how to solve that issue??

Laptop specs

Intel i7-9700k @3.60 Ghz (8 CPUs)

32G Ram

Geforce Rtx 2070

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1 Comment

said over 1 year ago

Hello Jung,

Thank you for contacting Luxion.

It looks like you are using a Laptop so there something you can check:

If you are using an Nvidia graphics card there is an other option to get around the issue.

How to set the Nvidia Graphics-card as preferred GPU

1. Open the Nvidia control panel.

2. Go to Manage 3D settings.

3. Go to the Program Settings.

4. Select KeyShot from the Drop-down.

5. If it is not available add the KeyShot.exe manually by browsing to it below.

6. Select your Nvidia graphics card under preferred graphics processor.

7. Click Apply and restart KeyShot.

Referencing your Ticket ID#:31583

Thanks,

Justin Adams

Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com