Start a new topic

Cutaway material problem on material surfaces

 Hi guys, I have an issue about the cutaway material. When I apply this kind of material on a model, I see that the internal surfaces are still present. How can i overcame this problem?

(406 KB)
1 Comment

Hello Alessandro,

Thank you for contacting Luxion.
​Do you experience this with all cutaway materials?
It is hard to determine without a copy of your scene, but its possible that the labels added to the material are added as an exclusion. 
 If possible, please send us your scene as a ksp file.
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer


Referencing your Ticket ID#:33159

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Login to post a comment