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transparent render error for area light

Hey, people

i am facing a issue with the transparent render which has area light at the bottom of the model for illumination, i have unticked the "visible to camera" option and it works fine in non-transparent images, but when i go for transparent render, with same setup the output has that area light in it , and i dont know what to do know with this

image



Hello,

Thank you for contacting Luxion.

Please send us your scene as a ksp file.
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

 

Referencing your Ticket ID#:37764

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Prakhar,

Thank you for contacting Luxion.
Your plane was 'below' the ground platform. Moving it and your model above ground will solve the issue.

Let me know if this works for you.

Referencing your Ticket ID#:37764

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello prakhar,

Thank you for contacting Luxion.
What I sent was a rough fix, but it does appear your ground plane was created in the original CAD program and was not moving smoothly along the axis points. Creating a new ground plane in KeyShot or using a smaller geometry to act as your light source will do the trick.


Referencing your Ticket ID#:37764

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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