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bugs des groupes

Salut, quand je veux créer des goupes de pièces sur keyshot, cela fonctionne mais cependant quand j’ouvre mon modèle le lendemain, mon modèle est comme éclaté! Il y a des pièces dans tout les sens! Je dois tout recommencer.  Quelqu’un sait comment régler le problème? 


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Hello Loïk,

Thank you for contacting Luxion Denmark Support.
To better assist you, I’ll need to gather additional information. Please provide:
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  5. Screenshot(s) showing the issue that you are seeing
  6. A .ksp file of your scene
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer
 

Referencing your Ticket ID#:37873

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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