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Problem creating an animation

i'm trying to create an animation but when i click on the preview botton, it appears a window saying something about a failed frame, and then i can't make the animation.

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Hello Miranda,

Thank you for contacting Luxion Denmark Support.
Was the animation created in KeyShot or was it imported from your CAD program?
If it was imported into KeyShot, what type of animation was created in what CAD program?
Was the scene imported using the plugin or was it opened directly in KeyShot?

Please send us a screenshot of the error message you receive and a copy of your scene as a .ksp file 
‚Äč
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

 

Referencing your Ticket ID#:41297

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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