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Cloud Library - can't download MODELS

Hello Everyone,


I noticed I'm not the only one with issues with downloading content from the Cloud Library.

While dragging to the Keyshot scene directly from the browser works with materials, environments, it doesn't seem to work with 3D models. 


They don't appear in the Library tab in Keyshot or in the Models folder.


Is there a workaround to download 3D models?


Thanks!


Version: Keyshot 7.3.40

OS: Windows 10

1 Comment

Hello Marcelo,

Thank you for contacting Luxion.
3D models are only available for KeyShot 9 and up since it was added to the library then.
Sorry for the inconvenience. 


Referencing your Ticket ID#:42324

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
Thanks,

Justin Adams
Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
 


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