GLB Import - no normal map support : KeyShot

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Oscar Rottink

started a topic over 1 year ago

I'm currently creating some GLB models which I wanted to render quickly in KeyShot.

The import works well but the normal map is gone. Since I'm not really used to GLB files I opened the files in 3D Viewer from Windows 11 but that shows the normal map as it should.

I'm not really sure if it's a limitation or a bug.

Screenshot 2...

(2.17 MB)

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Erik Williams

said over 1 year ago

Hello Oscar,

Thank you for contacting Luxion Denmark Support.

Yes unfortunately bump and normal import mapping is not yet supported. GLB exports however do contain mapping for these features.

This is something we are looking to fix in the KeyShot 11 release.

We cannot guarantee it will be added to the release, we are working to have this included as soon as possible.

Referencing your Ticket ID#:46214

You are able to check the status of your ticket by visiting your ticket portal by clicking here.

We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.

Med Venlig Hilsen / Best Regards,

Erik Williams

Customer Support Specialist

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Oscar Rottink

said over 1 year ago

Hello Erik,

Thank you for your quick reply! I'm pretty new to the format but someone needed a few simple models and must say GLB is quite nice since you've all combined in one file. Good to know it was not a limitation of myself this time.

Kind regards,

Oscar