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Error Retassellation NURBS Zbrush to Keyshot

When I import the model from Zbrush to Keyshot (I have Keyshot for Zbrush plugin, not a standalone version) I have error message when I want to retassellate my object. Take a look at attached image. Failed to prepare NURBS for tessellation! Why didn't work?


Hello Anna,

Thank you for contacting Luxion Denmark Support.
​It is possible that NURBS are enabled on some parts of the scene's geometry, but not all.
In this case, either enable NURBS for all parts of the scene or remove NURBS from all geometries in ZBrush before sending it over to KeyShot.

Let us know if this worked for you.

Referencing your Ticket ID#:50494

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Anna,
In this case, there ​were either no NURBS established in ZBrush or there is an error in the geometry.
Can you confirm if NURBS were either enabled or disabled while in ZBrush?

You can try creating a simple geometry, like a cube in KeyShot. This should enable NURBS, but please be aware that its possible the NURBS would only be applied to the KeyShot geometry.



Referencing your Ticket ID#:50494

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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