Pivot hidden/obscured under geometry : KeyShot

J

James Francis

started a topic 11 months ago

When I stop moving the camera, the move pivot (translation arrows, rotate circles, scale boxes) are all hidden as if underneath geometry.

I can see the pivot if I move the camera. As soon as I stop moving the camera, the object I am moving obscure the pivot uness I move the camera to where the pivot extends beyond the geometry of the object I'm moving.

Oftentimes the object is bigger than the pivot and I have to guess what to grab by moving the camera to see it and catch it just as it disappears.

Is this is a setting or a bug? It's certainly new.

Justin Adams

said 11 months ago

Hello James,

Thank you for contacting Luxion.

What version of KeyShot are you using?

Please send us your scene as a ksp file for testing.

To save a ksp file:

Open your scene.
Go to File > Save Package.
Name your file.
Include Ticket number.

You may send it securely via our WeTransfer

Referencing your Ticket ID#:57930

You are able to check the status of your ticket by visiting your ticket portal by clicking here.

We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.

Thanks,

Justin Adams

Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com

J

James Francis

said 11 months ago

I am using KS 10.2.113.

I can send you the package, but this is happening in every file I open. Every project.
I am using the RTX 6000 GPU mainly, but this is happening in CPU and GPU mode. It's happening with projects created on older versions of Keyshot, new projects, both in CPU and GPU rendering mode.

Do you still want me to package a file?