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Export labels to GLB

hello, 


Sorry if my English is not very good.


I did a modeling for the creation of an nft, so exporting in glb format. I simply can not export my labels which are on my material ( which opens it well ). For information I am on KeyShot 10.1.79

is that you have a solution because I can only go through labels for the rendering I want.


Thank you in advance for your response 

2 CommentsSorted by Oldest First
Hello Kevin,

Thank you for contacting Luxion Denmark Support.
If you could, first please try upgrading to the latest KeyShot 10 release (10.2.113).

If this fails, what are your export settings and what viewer are you using to confirm the glb file?
If you are not using the 3D Viewer, give that a try and let us know if the render now looks correct.
If all of this fails, please send us a copy of your scene as a .ksp file.​
 
To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

 

Referencing your Ticket ID#:60022

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
Hello Kevin,

Thank you for contacting Luxion Denmark Support.
The triangle issue is the primary cause.
Fixing this should get everything working as intended.

Referencing your Ticket ID#:60022

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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