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keyshot file crashed midway and wouldn't open now

hi guys.. i'm rushing for a submission and my weeks' worth of work is gone. everything was working well until my desktop crashed midway, and now the keyshot file wouldn't open anymore. on my computer, the file stops loading at 58%. when i tried on my laptop, the attached error message is shown. i can't seem to find a way to restore any previous versions either. by a stroke of luck, is any of you here able to fix this..? thank you so much :'-)

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Hello karen,

Thank you for contacting Luxion .
This error typically means the file has become corrupt and can no longer be used.

You can send the KSP and we can see if we are able to load the data but this scene may no longer be workable:


Please send us your scene as a ksp file.

To save a ksp file:
  1. Open your scene.
  2. Go to File > Save Package.
  3. Name your file.
  4. Include Ticket number.

You may send it securely via our WeTransfer

Referencing your Ticket ID#:62764

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
Thanks,

Justin Adams
Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
 


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