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Keyshot 11.1build 46 crashes on launch

I have a single computer (Mac Pro 2019) that will not launch Keyshot 11.  It bounces in the dock once, quickly shows the splash screen, and quits.  Not error message on screen or reports.  Reinstalled doesn't resolve the issue.  Keyshot 10 works fine though.


The machine has over 190 GB's of ram.

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Hello,

Thank you for contacting Luxion Denmark Support.
If you could, please provide us with your computer's specifications.
Also, please be sure that it meets the system requirements listed at https://www.keyshot.com/system-requirements/.

Also, try deleting your KS11Settings.xml file to see if that cleans up the issue.

Macintosh Instructions:
1. Click on Go on finder bar then click on Computer
2. Open Macintosh HD
3. Open Library folder
4. Open Application Support folder
5. Open KeyShot # folder
6. Look for KS#Settings.xml file and delete that file
 
Let me know if that worked for you.

 

Referencing your Ticket ID#:66894

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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