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keyshot deleting all studios if you delete some of them

 if you are working on a new projekt wich is similar to an old one you copy and rename the file. then duplicate some studios und set some new models while using old camera and enviroment settings. if you are finished and start to clean up the file by deleting old studios and modelsets it works fine but if you close and reopen the file, all studios have been deleted so you need to create them  again...

7 CommentsSorted by Oldest First
Hello Jeff,

Thank you for contacting Luxion .
My apologies but if you could give us a detailed step-by-step guide as to what you are doing as well as the current version of KeyShot you are on and your Operating system, it would give us a better idea of what exactly is going on.
  1. Computer make and Specs:
    • Manufacturer (Dell, Toshiba, HP, etc..)
    • Windows/Mac OS version
    • Graphics Card model
    • Processor model
  2. Exact KeyShot Version (e.g. 8.1.80)
  3. CAD Software and version or year (if applicable)
  4. Step-by-Step instructions to re-create the issue you are seeing
    • Open KeyShot scene
    • Go to Project, Camera and add a Camera
    • etc…
  5. Screenshot(s) showing the issue that you are seeing

Referencing your Ticket ID#:68403

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist

Keyshot is deleting all of my saved studios as well.

Hello,

We've been hard at work on this issue and have made some improvements to this in the KeyShot 11.3 release, scheduled for early November.

While it is no longer deleting saved studios, there are a few bugs still being worked out.

We hope to have more news for you and a possible BETA for you to test in the next week or so.


Thank you for your patience and we apologize for the problems this has caused you both.

I'll be in touch soon with more information.


Best Regards,


Erik Williams

Customer Support Specialist

I'm having the same issue with deleted studios, I'm also having a problem with deleted studios reappearing when importing BIP files. 


Seems like there's redundant code that's not being taken out of the Keyshot files. I had a similar thing with camera switch events which caused huge problems in the past. I managed to fix that issue by editing the BIP source code but I can find where these redundant studios are. 

Hello Colin,

If you wish, please send us a message at support@luxion.com asking for a copy of the KeyShot 11.3 BETA.

Send it to the attention of Erik Williams.

I will make sure you get a copy of the BETA to see if the issue is solved.


Best Regards,


Erik Williams

Customer Support Specialist

Thanks for the quick reply Erik, I'll send that email now.

Hello Jeff,

Thank you for contacting Luxion.
I believe this issue has been solved in the latest KeyShot 11.3 BETA.
If you wish, I can send you a copy to test and see if you still experience this issue.

Thank you for your patience.
Let me know if you want to give it a try and I will send you a copy through our WeTransfer channel.


Referencing your Ticket ID#: 68403

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you, or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist
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