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Support tickets disappearing

Anyone else having there support tickets disappearing? I've sent like 3 and they sit there for an hour and then disappear.

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Hello Zach,

Thank you for contacting Luxion.
We have a very strong Spam filter as of late and if there are any oddities such as links, images or odd text then it will get sent to our spam folder.


Referencing your Ticket ID#: 69859

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you, or notes applied.
Thanks,

Justin Adams
Support manager
Luxion Inc
15143 Woodlawn Ave
Tustin, CA 92780
http://www.keyshot.com
 


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