Anyone else having there support tickets disappearing? I've sent like 3 and they sit there for an hour and then disappear.
Yep. I had this a few weeks ago. Got an automated email with the ticket ID. I didn't hear anything for a few hours, so I went back into my account in the web portal and the ticket was just .... gone! When I raised a new ticket referencing the old ticket ID, I got the same response posted here - spam filter. Eh?
If this is happening regularly, I would suggest some sort of alert be setup, so when a case is moved to spam, someone is notified about it for manual intervention - at least glean the name of the customer on the case so you can alert them of what's happened, rather than leaving the customer in the dark for hours/days until they realise. It doesn't look good if your customers are the ones telling you your systems are broke.