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KeyShot 10.2.8 crashes on launch

Hi, KeyShot crashes after few seconds on launching the application on windows 10 64- Bit along with Nvidia RTX 3070Ti . I am using the remote desktop to access the PC to use KeyShot so after the crash it also terminate my remote desktop connection and force me to restart pc every time and crashes again after the restart on launching on KeyShot.   


Hello Ankit,

Thank you for contacting Luxion .
What remote desktop service are you using?
Some, like older versions of Windows RDP do not fully support the latest OpenGL releases. This can cause issues with trying to use KeyShot through a remote desktop service.
Try using a VPN to connect remotely or a service like Teams or TeamViewer for a more stable connection.


Referencing your Ticket ID#: 73931

You are able to check the status of your ticket by visiting your ticket portal by clicking here.
We would recommend bookmarking the page as you can also see if any responses were sent to you, or notes applied.
 

Med Venlig Hilsen / Best Regards,

Erik Williams
Customer Support Specialist

Hi Erik,


We have done all the troubleshooting from our IT team found while opening .bip file through keyshot its getting hang. Other applications like rhino is working fine request you to kindly help us on priority to fix the issue. As my work is hampering since yesterday. 

Hi Erik,


As you suggested we have tried using team viewer Anydesk too but same issue persisting. 

Please look into this Asap.  

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