Materials Folders Playing 'Hide and Seek' : KeyShot

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Edmund Barnett-Ward

started a topic 6 months ago

So, this is a very strange bug that I’ve not ever encountered before in my fifteen years of Keyshot use. For some reason Keyshot (I’m running 11.2.1 Pro) keeps dumping material folders inside other material folders. With over ten years of continuous use, I have developed a hefty amount of my own materials and for simplicity I keep these in the ‘Migrated’ folder as, that way I know that each new version of Keyshot will automatically import them. At the present time I’m getting a weird bug where the ‘Migrated’ folder keeps being hidden in other material’s folders or sub-folders. The chain of events typically goes; 1) I drag and drop a material on to a model. 2) the material palette switches to another folder (this appears totally random) and the ‘Migrated’ folder disappears on the folder structure panel. If I now do a search for a material I know is in the ‘Migrated’ folder, it will return the material and any similar search results and I can locate the folder by hovering over the material and noting the file path. Typically, it will have moved the whole folder into a sub-section of another material type so, for example, I might find the ‘Migrated’ folder in the ‘Plastic’ folder or as a sub-folder in ‘Glass’. There appears to be no logic behind where it ends up, it’s like playing ‘Hide and Seek’. Any ideas?

Justin Adams

said 6 months ago

Hello Edmund,

Thank you for contacting Luxion .

This is currently a bug, we have been able to duplicate the issue multiple times on different machines.

I have moved the bug report to the dev team to see if we can get this resolved ASAP.

Until then the current work around for this is to perform a fresh installation of KeyShot:

How to perform a fresh install:

Uninstall KeyShot
Make sure to delete the KeyShot resources folder
- note: move it to the desktop if you wish to back up your resources
- Windows Default:
  - C:\Users\UserName\Documents\KeyShot or
  - C:\Users\Public\Documents\KeyShot
  - Delete C:\ProgramData\Luxion\KeyShot folder
  - Delete C:\Users\%username%\AppData\Local\Luxion\KeyShot folder
- Mac Default:
  - /Library/Application Support/KeyShot
Download and Re-install KeyShot using the links below.
For this step, you’ll need the full installer(not the update installer).
- You can find the newest version of KeyShot here.
- You can find older versions of KeyShot here.
Go through the registration wizard, enter your license information, and KeyShot should be up and running.

Please let me know how this works for you.

Referencing your Ticket ID#: 74847

You are able to check the status of your ticket by visiting your ticket portal by clicking here.

We would recommend bookmarking the page as you can also see if any responses were sent to you, or notes applied.

Thanks,

Justin Adams

Support manager
Luxion Inc

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Justin Lang

said 4 months ago

I've had and am having that problem too. KS10 seemed much better with it.

My old workaround was to search on the material to reveal where it was hidden and then drag it back to the correct location.

This time, the search function in the materials library is also not working correctly, so it's a manual operation to hunt through the menus to find the lost listings. This has been keeping me from switching over to KS11. (11.3.1)

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Mikael Ströberg

said 3 months ago

I also got this problem when I upgraded to 11.3.1. It takes quite a long time to look for materials you use often when they sometimes change places. There is no point in moving them to the right place either, because the material library then does a new shuffle. I really look forward to this bug being fixed.

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Tom G

said 2 months ago

I am having this same problem with 11.3.2. Very frustrating and hampers productivity. Really looking forward to a resolution soon as it's apparently been know for 4 months. I haven't done the fresh install workaround described above yet. I'm not sure whether to reinstall the latest version and presumably have the problem reoccur, or go back to 10.