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Can log into cloud librairy but cannot download materials

I can log into cloud librairy but cannot download materials.

I get an authentication error.

I could download materials before but now it does not work anymore.

I do not know what caused this or how to solve it

I run keyshot 7 on a permanent license.

5 people have this question

Having the same issue along with all the students on campus, according to them its been like it since this morning.  

Yeah, I cant download anything either - and no thumbnails for any asset.

Same issue here with 11.3.2. No thumbnails and attempt to download gives error message then crashes KS. I thought it was just me, but I guess not.

Same for me. Doesn't work since I updated to 11.3.2

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