KeyShot Support Portal
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Knowledge base
General
Getting Started
2
Finding KeyShot Manuals
Finding KeyShot Videos
Information
1
Deactivate KeyShot License before updating hardware (Legacy)
FAQs
General FAQs
16
Adding Resources to KeyShot
Difference between Glb viewer and KeyShot real-time view
Do I need to install KeyShot Network Rendering Manager and Luxion License Server on the same computer?
Finding my HostName and MAC address
Geometry shader 'fuzz' output limited on instance keyshot
View all 16
KeyShot FAQ's
10
Where can I find the installers for KeyShot Clients
Where can I find the installers for KeyShot Floating
What Is KeyShot
Does KeyShot Make Use of My Graphics Card while Rendering?
Which 3D Files can I Import into KeyShot?
View all 10
Key VR
2
Which VR headset should I use with KeyShot/KeyVR in order to get the best VR experience?
Where Can I get KeyVR Downloads
KeyShot Web FAQ's
2
What is KeyShot Web?
How can I apply callouts and hotspots to my KeyShotXR renderings?
KeyShot Network Rendering FAQ's
3
Where can I find the installers for KeyShot Network Rendering
What is KeyShot Network Rendering?
Can I send jobs from and older KeyShot version to the latest KeyShot Network Rendering?
KeyShot Extra Content
1
KeyShot Content Downloads
KeyShot WebViewer
1
Material Capabilities for KeyShot Web Viewer
My License
Node-Lock License
3
Activate KeyShot
Transfer KeyShot Node-Lock License to another Computer
How to activate your license through the subscription portal
Floating License
6
How to Send a Floating License Request
Floating License Restart Service (Windows)
KeyShot Floating can't find license.
Request KeyShot Floating License
Move KeyShot Floating License
View all 6
Known Issues
Known Issues
10
Windows 11 Does not support Nvidia drivers below 471.XX
Camera Path Control Points
Pinned Environments may cause crashes in GPU and Denoise mode
GPU errors in KeyShot 9
Last two frames of an animation are not being rendered through Network Rendering
View all 10
Troubleshooting
General Troubleshooting
20
Network Rendering - Troubleshooting Guide
Importing CAD Files - Troubleshooting Guide
Saving BIP/KSP Files - Troubleshooting Guide
I cannot open KeyShot BIP files
My KeyShot software is renderings slower than I expected
View all 20
KeyShot Troubleshooting
4
Thumbnails missing from BIP file
HTTP Error Codes
Missing BIP thumbnail Advance Troubleshooting
Set Default GPU for Apps on Windows
KeyShot Floating Troubleshooting
17
KeyShot Floating - Troubleshooting Guide
Changing KeyShot Floating License Port Number
FlexNet Licensing error -1,359. System Error: 2
FlexNet Licensing error -2
Exiting Due to Signal 25 Exit reason 2
View all 17
KeyShot GPU
2
NVidia GPU Preferred
GPU Mode Drivers
KeyShot Manuals
KeyShot 11
1
KeyShot 11 Manual
KeyShot 10
1
KeyShot 10 Manuals
KeyShot 9
1
KeyShot 9 Manuals
KeyShot 8
1
KeyShot 8 Manuals
KeyShot 7
1
KeyShot 7 Manuals
KeyShot Plugins
1
KeyShot Plugins
Learning Videos
Quick Tips
77
Quick Tip: UV Unwrapping
Quick Tip: Live Linking from Solidworks
Quick Tip: Pivot Points
Quick Tip: Fuzz Feature
Quick Tip: Denoise Best Use Cases
View all 77
Webinars
44
KeyShot Webinar 86 - Fuzz Feature
KeyShot Webinar 85 - RealClothâ„¢ Feature
KeyShot Webinar 84 - What's New In KeyShot 9
KeyShot Webinar 83: Creating Visuals with Shapr3D and KeyShot
KeyShot Webinar 82: Creating Immersive VR Product Experiences with KeyVR
View all 44
Tutorials
13
KeyShot 9 Feature Tutorial: Model Library
KeyShot 9 Tutorial: Fuzz Feature
KeyShot 9 Feature Demo: RealCloth
KeyShot 9 Tutorial: Part 1 Animation Overview
KeyShot 9 Tutorial: Part 2 Animation Timeline
View all 13
How-To Guides
How to Guides
12
Link/Unlink Materials on Your Model
Save a KeyShot Package File
Render Brushed Metals
Animate Multiple Pivot Points
Extract Pins from HDZ file
View all 12
Script Walkthroughs
KeyShot Scripts
6
Render Images
Encode Video
Render Panoramic Frames
Create Standard Views
Render Ambient Occlusion
View all 6
Community forums
Showing recent updates
Start a new topic
Luxion Support Forums
Announcements
10
Apple Silicon Support for KeyShot 11.2
Posted by
Justin Adams
,
about 1 month ago
Last Reply
by Justin Adams
about 1 month ago
New Technical Support Policies Effective July 5, 2022
Posted by
Melissa Henley
,
2 months ago
Last Reply
by Melissa Henley
2 months ago
Luxion Floating License Server Transfer Policy
Posted by
Justin Adams
,
3 months ago
Last Reply
by Justin Adams
3 months ago
See all 10 topics
General Support
173
Wacom Drivers and KeyShot.
Posted by
Francisco Carrera
,
over 2 years ago
Last Reply
by john smith
almost 2 years ago
How to post your questions on this board
Posted by
Derek
,
over 2 years ago
Last Reply
by Derek
over 2 years ago
Move tool issue
Posted by
Leo
,
over 1 year ago
Last Reply
by Shadyslewis
22 minutes ago
See all 173 topics
Plugins Information and Issues
8
SolidWorks 1.4 plugin for KeyShot
Posted by
Francisco Carrera
,
almost 2 years ago
Last Reply
by Francisco Carrera
almost 2 years ago
Inventor 2022
Posted by
Benjamin Dreilich
,
about 1 year ago
Last Reply
by Gabriele.serafino
about 1 month ago
how to enable Keyshot on a second computer with keyshot edu
Posted by
103592063
,
2 months ago
Last Reply
by 103592063
2 months ago
See all 8 topics
Bugs and Crashes
93
How to post your questions on this board
Posted by
Derek
,
over 2 years ago
Last Reply
by Derek
over 2 years ago
Cuda error: cudeErrorIllegalAccess (?)
Posted by
Owennpd2012
,
4 days ago
Last Reply
by Erik Williams
4 days ago
Fade animation not working (z-fighting defects, "ghosts" of parts still visible in performance mode, parts still selectable)
Posted by
Jacky K
,
5 months ago
Last Reply
by Bas
10 days ago
See all 93 topics
Creative Questions
15
usability of KS release of last 2 years
Posted by
Jeff
,
about 1 month ago
Last Reply
by Erik Williams
about 1 month ago
ArchVis basic Keyshot Roof materials?
Posted by
sad icus
,
about 1 month ago
Last Reply
by sad icus
about 1 month ago
Noise Texture for Cut Pile Carpet
Posted by
Ken Reita
,
about 1 month ago
Last Reply
by Marco Wodarz-Burmester
about 1 month ago
See all 15 topics
Best Practices, Troubleshooting, and Known Issues.
3
[Known Issue] GPU Network Rendering Banding
Posted by
Francisco Carrera
,
about 2 years ago
Last Reply
by Francisco Carrera
about 2 years ago
Windows 11 does not support Nvidia drivers lower than 471.XX
Posted by
Justin Adams
,
8 months ago
Last Reply
by Justin Adams
8 months ago
VPN access for KeyShot
Posted by
Justin Adams
,
about 2 years ago
Last Reply
by Justin Adams
about 2 years ago