KeyShot Support Portal

Getting Started 4

• Finding KeyShot Manuals
• Finding KeyShot Videos
• Training Options
• How to Get a KeyShot Trial

Information 2

• Deactivate KeyShot License before updating hardware (Legacy)
• Fusion 360 Plugin Issue

General FAQs 16

• Adding Resources to KeyShot
• Difference between Glb viewer and KeyShot real-time view
• Do I need to install KeyShot Network Rendering Manager and Luxion License Server on the same computer?
• Finding my HostName and MAC address
• Geometry shader 'fuzz' output limited on instance keyshot

View all 16

KeyShot FAQ's 10

• Where can I find the installers for KeyShot Clients
• What Is KeyShot
• Does KeyShot Make Use of My Graphics Card while Rendering?
• Which 3D Files can I Import into KeyShot?
• Can I open my old KeyShot scenes in the latest KeyShot version?

View all 10

Key VR 3

• Which VR headset should I use with KeyShot/KeyVR in order to get the best VR experience?
• Where Can I get KeyVR Downloads
• KeyVR Headset Compatibility Issues

KeyShot Web FAQ's 4

• What is KeyShot Web?
• How can I apply callouts and hotspots to my KeyShotXR renderings?
• KeyShot Web Viewer: Best Practices and other considerations
• How to Activate KeyShot Web

KeyShot Network Rendering FAQ's 6

• Where can I find the installers for KeyShot Network Rendering
• What is KeyShot Network Rendering?
• Can I send jobs from and older KeyShot version to the latest KeyShot Network Rendering?
• Network Rendering does not use all available cores
• Buying Hardware for KeyShot Network Rendering

View all 6

KeyShot Extra Content 1

• KeyShot Content Downloads

KeyShot WebViewer 2

• Material Capabilities for KeyShot Web Viewer
• Every Other UI Click Alternates to Render Images in SD or HD

Node-Lock License 3

• Activate KeyShot
• Transfer KeyShot Node-Lock License to another Computer
• How to activate your license through the subscription portal

Subscription Licenses 1

• Activate Web Subscription

Floating License 7

• How to Send a Floating License Request
• Floating License Restart Service (Windows)
• KeyShot Floating can't find license.
• Request KeyShot Floating License
• Move KeyShot Floating License

View all 7

Known Issues 13

• Error: KeyShot no longer opens after installing OnShape Plugin
• KeyShot Crashes After Downloading Material from Cloud Library
• KeyShot Crashes when Rendering or on Startup with GPU Tweak 3
• Subscription and Billing - Not loading
• Windows 11 Does not support Nvidia drivers below 471.XX

View all 13

General Troubleshooting 22

• Importing CAD Files - Troubleshooting Guide
• Saving BIP/KSP Files - Troubleshooting Guide
• I cannot open KeyShot BIP files
• My KeyShot software is renderings slower than I expected
• My KeyShot software is Freezing or Crashing

View all 22

KeyShot Troubleshooting 6

• Missing BIP preview from Thumbnails.
• HTTP Error Codes
• Missing BIP preview from Thumbnails - Advance Troubleshooting
• Missing BIP preview from Thumbnails - Set Windows defaults
• Images are not saving in the correct DPI when saving an image

View all 6

KeyShot Subscriptions Troubleshooting 7

• Error N207 C410
• Failed to Fetch valid JSON
• Error: "Failed to parse the JWT response. (error = 7)" when activating a KeyShot license
• Updating your Subscription Billing Information
• Error: "Activation code has already been used" when trying to activate a subscription license key

View all 7

KeyShot Floating Troubleshooting 19

• KeyShot Floating - Troubleshooting Guide
• Changing KeyShot Floating License Port Number
• FlexNet Licensing error -1,359. System Error: 2
• FlexNet Licensing error -2
• Exiting Due to Signal 25 Exit reason 2

View all 19

KeyShot Plugins Troubleshooting 1

• KeyShot Add-in (query api)

KeyShot Network Rendering Troubleshooting 7

• GPU System Runs Very Slow after Failed Status
• Network Rendering - Troubleshooting Guide
• KeyShot Network Rendering Logs
• Network Rendering Linux Tracing Logs (Advanced)
• Troubleshooting Reports of Network Rendering Slowness

View all 7

KeyVR Troubleshooting 0

KeyShot Web Troubleshooting 0

KeyShot GPU 4

• GPU Mode Drivers
• Experiencing Poor Performance in KeyShot
• Not able to Unwrap UV feature
• RTX 5000 poor performance

KeyShot 11 1

• KeyShot 11 Manual

KeyShot 10 1

• KeyShot 10 Manuals

KeyShot Plugins 1

• KeyShot Plugins

Learning 0

Quick Tips 77

• Quick Tip: UV Unwrapping
• Quick Tip: Live Linking from Solidworks
• Quick Tip: Pivot Points
• Quick Tip: Fuzz Feature
• Quick Tip: Denoise Best Use Cases

View all 77

Webinars 44

• KeyShot Webinar 86 - Fuzz Feature
• KeyShot Webinar 85 - RealCloth™ Feature
• KeyShot Webinar 84 - What's New In KeyShot 9
• KeyShot Webinar 83: Creating Visuals with Shapr3D and KeyShot
• KeyShot Webinar 82: Creating Immersive VR Product Experiences with KeyVR

View all 44

Tutorials 13

• KeyShot 9 Feature Tutorial: Model Library
• KeyShot 9 Tutorial: Fuzz Feature
• KeyShot 9 Feature Demo: RealCloth
• KeyShot 9 Tutorial: Part 1 Animation Overview
• KeyShot 9 Tutorial: Part 2 Animation Timeline

View all 13

How to Guides 13

• Link/Unlink Materials on Your Model
• Save a KeyShot Package File
• Render Brushed Metals
• Animate Multiple Pivot Points
• Extract Pins from HDZ file

View all 13

KeyShot Scripts 6

• Render Images
• Encode Video
• Render Panoramic Frames
• Create Standard Views
• Render Ambient Occlusion

View all 6