There are instances when users are unable to activate their license on a new computer, even after first deactivating it on their primary machine.
This has been an issue for some time now. Our team is working on this as well as creating a subscription platform that will get around this issue all together.
In the meantime, when encountering this issue, please send your serial code(s) and/or a request file to firstname.lastname@example.org along with a message explaining that you need to reactivate your license.
A representative will take care of the issue as soon as possible.
Thank you for your patience while we work to solve this issue.