After updating your Floating License server, when pressing the start button, the information will load but the 'start' button will remain. You may also receive the error code:
FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
Looking through the LMTools software to see what caused the issue, you may find that you are unable to start or stop the license server and receive the error message:
Unable to Stop Server. Check the License search path and VD status.
This can be caused by a variety of reasons. In the article below we will go through each possible source and the steps you can take to solve the issue.
An older version of the Luxion License Server is being used
If using version 1.8, please install the latest version of the Luxion License server software. It can be downloaded from the links below: https://download.keyshot.com/tools/luxion_license_server_setup_x86_v1.9.exe https://download.keyshot.com/tools/luxion_license_server_setup_mac_v1.9.pkg https://www.keyshot.com/download/347154/
LMTools is not reading the correct license file.
In LMTools under the 'Start/Stop/Reread' tab, at the bottom of the window you will see the file path to where the license is located. Make sure the file path leads to the correct location. There can be multiple licenses in this area, so please be sure the correct license is being used. You can check and make any changes by selecting the 'Config Services' tab and clicking the 'Browse' button. Enter the correct file path and select the desired license file. Save any changes made and close LMTools. Reboot the server host and reopen LMTools tools to confirm the changes have been saved. You can restart the Luxion License Server through LMTools to bring everything back online.
The License server is configured as a Local Service account, rather than a Local System account.
To update the service setting on your file server: 1. Click the Windows Start button, Administrative Tools, Services. For Windows 10, click Windows Administrative Tools, Computer Management, Services and Applications, Services. 2. Search for the Luxion License Server. Right-click and select Properties. 3. Click the Log On tab, then select Local System account, then click Apply. This may need to be added manually. 4. Click the General tab, then click the Start button. The service should start in a few seconds. 5. Click OK, and close the Services dialog. 6. Reboot the computer to confirm the changes and start the License server.
If the issue remains, please contact support@luxion.com. A representative will look into the issue further.