Below you will find a list of common issues and ways to solve them to regain access to your license server.
Incorrect server information
One common error is that the incorrect information is being entered in the Registry Wizard.
When first launching KeyShot, in the Registry Wizard select the 'floating license' option and press 'next'.
From here, you will be directed please enter some information to identify your Floating License Server.
Please enter one of the following*:
- Designated Port@Server Host Name
- @Server Host Name
- Designated Port@Host IP Address
- @Host IP Address
If you do not know this information, please contact your IT Administrator for more details.
Invalid version of KeyShot
Your Floating License Server may have been updated overnight and the version of KeyShot you currently have installed may no longer be compatible. In this case you should receive an error message stating that you need to upgrade.
You can download the latest client version of KeyShot for free at https://www.keyshot.com/resources/downloads/.
Older versions of KeyShot can be found at https://www.keyshot.com/resources/downloads/previous-versions/.
- /Users/<Username>/Library/Application Support/Luxion/KeyShot
- ~/Library/Application Support/Luxion/KeyShot