Issue


When trying to use certain KeyShot products there will be times were you may experience delays or slowdowns and performance issues.



Environment Details


  • KeyShot  | KeyVR | KeyShot Viewer
    • Any versions
  • GPU Card



Resolution


Set preferred GPU setting on Windows:


  1. Press the Windows + I shortcut to open the Settings app and click on Display.
  2. Under display settings, scroll down and click Graphics.
  3. Click on the Browse button and use the chart below called "Options for KeyShot Products" to select the appropriate application.
  4. Click on the Options button and select "High Performance" from the Graphics specifications drop-down menu.
  5. Click on the Save button to apply the changes.
  6. Restart KeyShot or Web Browser.


Options for KeyShot Products


ProductEXE Location
KeyShot
  • Installed just for Me
    • %localappdata%\KeyShot##\bin\keyshot.exe

  • Installed for everyone using this computer
    • C:\Program Files\KeyShot##\bin\keyshot.exe
KeyVR
  • C:\Program Files\KeyVR\bin
KeyShot Web Viewer
  • Microsoft Edge
    • C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
  • Chrome
    • C:\Program Files\Google\Chrome\Application\chrome.exe
  • Firefox
    • C:\Program Files\Mozilla Firefox\firefox.exe


*Important Notes*


  1. The ## is the KeyShot version.
  2. These are only for Windows settings.


Additional Information