When trying to use certain KeyShot products there will be times were you may experience delays or slowdowns and performance issues, the steps below should help to resolve the issues.
Setting preferred GPU for apps using Settings.
Go to Search bar on Windows task bar
Type in Settings then click (gear icon) Settings.
Click on Display to the right.
Scroll all the way down to then click on (icon) Graphics
Go to Custom options for apps.
Make sure the option Desktop app is selected.
Click on Browse button.
Down below in the Options for KeyShot Products follow for locations.
After making your selection click on the new added program.
Click on the Options button.
Select the option High performance, and click on Save.
Restart the application so that the settings can take effect.
If you did this with a browser, restart the browser.
*Options for KeyShot Products*
KeyShot based on Installation.
Installed just for Me - Location: %localappdata%\KeyShot#\bin
Installed for everyone using this computer - Location: C:\Program Files\KeyShot#\bin
Location: C:\Program Files\KeyVR\bin
WebViewer for Browser settings
Location: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
Location: C:\Program Files\Google\Chrome\Application\chrome.exe
Location: C:\Program Files\Mozilla Firefox\firefox.exe
- The # is KeyShot version.
- These are only for Windows settings.
If you are still having any issues after following the steps above contact support by submitting a ticket.