When going to your KeyShot account and looking at the Subscriptions and Billing tab you may notice that it doesn't load or is constantly trying to load your information. There could be a few factors that have caused this to happen, some of them will point to there being blocks on your firewall.

Allow Webpages from Firewall
1. keyshot.io
    a. This is the website that KeyShot account reaches out to.

2. key.account.io
a. This would be the website it will reach out to for information.

3. keyshot.com
  a. This is the main website for KeyShot and will prevent issues in the future.