When going to your KeyShot account and looking at the Subscriptions and Billing tab you may notice that it doesn't load or is constantly trying to load your information. There could be a few factors that have caused this to happen, some of them will point to being blocked on your firewall.

If you have to ask your IT team or Firewall team for some help in trying to resolve this issue you can ask them to look into this IP and web page " " to make sure it's not being blocked.  

Allow or unblock IP and Webpage from Firewall
    a. This is the IP that KeyShot acocunt reaches out to.

2. key.account.io
  a. This would be the website it will reach out to for information.