General Troubleshooting

This is General troubleshooting issues for KeyShot and any Add-ons or Plugins.

Network Rendering - Troubleshooting Guide
This troubleshooting guide assumes that you have already set up your KeyShot Network Rendering software according to the Getting Started Setup Guide. If ...
Tue, 4 Feb, 2020 at 12:36 PM
Importing CAD Files - Troubleshooting Guide
Troubleshooting Import Errors In KeyShot KeyShot uses internal programs called "importers" to convert and import your 3D models. If these impo...
Tue, 4 Feb, 2020 at 2:27 PM
Saving BIP/KSP Files - Troubleshooting Guide
The following is a troubleshooting guide for customers experiencing issues while saving their KeyShot projects. Possible Issues: KeyShot displays an e...
Tue, 4 Feb, 2020 at 1:47 PM
I cannot open KeyShot BIP files
KeyShot Educational KeyShot Educational is available to students and faculty for learning purposes only. Thus, any BIP file created in KeyShot EDU...
Tue, 4 Feb, 2020 at 2:26 PM
My KeyShot software is renderings slower than I expected
Slow Real-Time Rendering Slow Output Rendering  Slow Real-Time Rendering KeyShot is 100% CPU-powered and it will use 100% of your CPU'...
Tue, 4 Feb, 2020 at 1:54 PM
My KeyShot software is Freezing or Crashing
Crash Right After Launch New KeyShot releases require the most recent graphics drivers. To check your driver: 1. Launch Windows Device Manager. 2. ...
Tue, 4 Feb, 2020 at 2:25 PM
I cannot open KeyShot when logged in through Microsoft Remote Desktop
To make sure your GPU is compatible with KeyShot, its drivers need to be compatible with OpenGL 2.0 or higher. Since the Windows Remote Desktop applicati...
Tue, 4 Feb, 2020 at 2:00 PM
How can I correct grainy shadows and/or noise in my renderings?
The instructions below will show you how to avoid graininess and noise in KeyShot. How to avoid graininess and noise in KeyShot: Open the render wi...
Tue, 4 Feb, 2020 at 2:01 PM
KeyShot Network Rendering jobs are stuck in the queue
A rendering job is done only after all rendering tasks have been processed and after the master has compiled all of these tasks into the final output. So...
Tue, 4 Feb, 2020 at 2:05 PM
I cannot see the textures/labels applied to my model
How to fix issues with label visibility: Increase the Depth value: Double-click the surface on your model. Go to the Labels tab under the *Material*’s p...
Tue, 4 Feb, 2020 at 2:14 PM