General Troubleshooting
This is General troubleshooting issues for KeyShot and any Add-ons or Plugins.
Luxion's LiveLinking technology allows you to establish a link between your 3D modeling software and KeyShot. This keeps the software separate, allowing...
Wed, 18 Nov, 2020 at 4:26 AM
When attempting to access the Cloud Library through KeyShot, you may get the error message: This message usually means that there is no connection to ...
Fri, 15 Jan, 2021 at 3:00 AM
After updating your Floating License server, when pressing the start button, the information will load but the 'start' button will remain. You may a...
Thu, 15 Apr, 2021 at 5:58 AM
There are times when you just are not able to properly connect to the Floating License server, even if it worked just a day before. This can occur for a var...
Wed, 7 Apr, 2021 at 2:53 AM
When accessing KeyShot Cloud or Portal, especially for the first time, it is not unusual to receive an invalid login error message. Users will also be alert...
Thu, 6 May, 2021 at 1:40 AM
This issue is caused by the “ffmpeg.exe” external executable that we use for encoding videos. The latest version uses a dll that is not installed by default...
Fri, 2 Jul, 2021 at 9:19 AM
When installing KeyShot to a Network Drive, you may experience issues such as folders being unavailable, changes in your program settings and possibly t...
Thu, 25 Nov, 2021 at 3:50 AM
Issue When trying to render an assembly, I get the following error: Out of memory (requesting 4294967214 MB!!) This may cause instabilities... ...
Tue, 1 Aug, 2023 at 2:14 PM
Issue When trying to save settings in KeyShot, the following error occurs: Could not save configuration to C:\Users\Public\Documents\KeyShot xx\KSxx...
Mon, 28 Aug, 2023 at 3:42 PM