General Troubleshooting

This is General troubleshooting issues for KeyShot and any Add-ons or Plugins.

Cannot log into Cloud Library
When attempting to access the Cloud Library through KeyShot, you may get the error message: This message usually means that there is no connection to ...
Fri, 15 Jan, 2021 at 3:00 AM
FlexNet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
After updating your Floating License server, when pressing the start button, the information will load but the 'start' button will remain. You may a...
Thu, 15 Apr, 2021 at 5:58 AM
Problems connecting to the Floating License Server
There are times when you just are not able to properly connect to the Floating License server, even if it worked just a day before. This can occur for a var...
Wed, 7 Apr, 2021 at 2:53 AM
KeyShot Invalid Login Error Message
When accessing KeyShot Cloud or Portal, especially for the first time, it is not unusual to receive an invalid login error message. Users will also be alert...
Thu, 6 May, 2021 at 1:40 AM
Unable to render last 2 frames of animation through Network Rendering
This issue is caused by the “ffmpeg.exe” external executable that we use for encoding videos. The latest version uses a dll that is not installed by default...
Fri, 2 Jul, 2021 at 9:19 AM
Issues when Installing KeyShot to a Network Drive
When installing KeyShot to a Network Drive,  you may experience issues such as folders being unavailable, changes in your program settings and possibly t...
Thu, 25 Nov, 2021 at 3:50 AM
Error: "Out of memory. This may cause instabilities" when rendering an assembly
Issue When trying to render an assembly, I get the following error: Out of memory (requesting 4294967214 MB!!) This may cause instabilities... ...
Tue, 1 Aug, 2023 at 2:14 PM
Error: "Could not save configuration to" when saving settings in KeyShot
Issue When trying to save settings in KeyShot, the following error occurs: Could not save configuration to C:\Users\Public\Documents\KeyShot xx\KSxx...
Mon, 28 Aug, 2023 at 3:42 PM
Error: "(Error code 7) File version may be unsupported"
Issue When importing a CAD file into KeyShot, the following error occurs: No geometry retrieved from {file path}/{assembly name}.SLDASM. Possible...
Wed, 20 Dec, 2023 at 11:55 AM
Error: "QSqlError ("11", "Unable to fetch row", "database disk image is malformed)
Issue When using an analytics database and the database is corrupted the following error occurs with KeyShot QSqlError("11", "Unable ...
Wed, 6 Dec, 2023 at 11:00 AM