KeyShot Troubleshooting

Troubleshooting for KeyShot NodeLock and Floating clients.

Missing BIP preview from Thumbnails.
When uninstalling an older version of KeyShot while a newer version is installed it can remove the Preview from BIP files. Below are some options to fix the...
Fri, 4 Aug, 2023 at 7:06 AM
HTTP Error Codes
MessageDescriptionSolution 0 No connection to the server, check Firewall and internet connection 401 Unauthorized The requested page needs a username ...
Tue, 13 Oct, 2020 at 9:06 AM
Missing BIP preview from Thumbnails - Advance Troubleshooting
Just a warning that you will be making changes to your Windows Registry so follow directions exactly or it might cause issues. Click your Windows search...
Fri, 4 Aug, 2023 at 7:07 AM
Missing BIP preview from Thumbnails - Set Windows defaults
If you are missing your BIP preview when looking at the files and only see the KeyShot Icon try the steps below to set KeyShot as the default application. ...
Fri, 4 Aug, 2023 at 8:13 AM
Images are not saving in the correct DPI when saving an image
Issue When the DPI is set to 300 exporting in .PSD format, it gets rendered out at 72 DPI. It appears identical to .PNG in the Queue, but the file prope...
Thu, 24 Aug, 2023 at 4:10 PM
Error: "Cannot open environment image 'startup.hdr'" when launching KeyShot
Issue After installing KeyShot and starting it up for the first time, the following error occurs: Cannot open environment image "startup.hdr&qu...
Mon, 28 Aug, 2023 at 1:58 PM
Error: "KeyShot requires OpenGL 2.0 but (1.1.0) was found!" when launching KeyShot
Issue When launching KeyShot, the following error occurs: KeyShot requires OpenGL 2.0 but (1.1.0) was found! Environment Details Ke...
Mon, 12 Feb, 2024 at 5:04 PM