KeyShot Subscriptions Troubleshooting

Issues with Subscription licenses.

Error N207 C410
When activating KeyShot with your subscription license and you get the error N207 410 it means you are using a client that is no longer supported by our Sub...
Mon, 24 Apr, 2023 at 2:32 PM
Failed to Fetch valid JSON
When trying to access KeyShot using a subscription license, its possible to get the following error message: This generally points to a network ...
Sun, 14 May, 2023 at 11:32 PM
Error: "Failed to parse the JWT response. (error = 7)" when activating a KeyShot license
Issue After launching KeyShot and activating a KeyShot license, the following error below occurs: Failed to parse the JWT response. (error = 7) Plea...
Wed, 2 Aug, 2023 at 8:36 AM
Updating your Subscription Billing Information
If you need to make changes to your Subscription Billing information such as changing the credit card information. Prerequisites Must have a Subs...
Thu, 27 Jul, 2023 at 4:03 PM
Error: "Activation code has already been used" when trying to activate a subscription license key
Issue When you try to activate your KeyShot Subscription license and sign into your KeyShot Cloud Account you get the error below. You are supposed to b...
Fri, 8 Sep, 2023 at 10:06 AM
How to Activate the NX Plugin (Subscription)
Activating the NX Plugin with a Subscription License Prerequisites  KeyShot 11 or 2023 (Subscription license) Siemens NX NX Plugin (Subscripti...
Tue, 5 Sep, 2023 at 5:26 PM
Error: "Failed getting endpoint. Make sure you are connected to the Internet."
Issue When activating your subscription license, the following error appears when trying to Sign in: Failed getting endpoint. Make sure you are conn...
Wed, 6 Dec, 2023 at 12:52 PM