User's headset is plugged into their PC but KeyVR says "No headset detected"


Prerequisites


  • Must have KeyVR installed



Procedure


Make sure to go through all the steps outlined in our KeyVR manual here. 


When this error is shown, it is often because the steps in the SteamVR section have been skipped. Be sure to pay special attention to Step 3. 


  1. Steam needs to be installed on your PC. Download here.
  2. SteamVR needs to be installed through Steam and running on your PC. Download here.
  3. SteamVR needs to be set as the active OpenXR runtime. This should be the case by default. If not, click on the SteamVR menu button in the top-left of the window, then select Settings → Show Advanced Settings → Developer and click on the “Set SteamVR as OpenXR runtime” button.


If this does not resolve your issue, please contact us at support@luxion.com