When trying to connect to the floating license server, the following error occurs:

Error code: -97, The desired vendor daemon is down.

Environment Details

  • KeyShot
    • Any versions
  • KeyShot Floating License


Reboot the machine that the licensing server is on and re-test the issue.

Additional Resources

If you still encounter issues after the resolution steps above, follow the steps below to perform a status inquiry on your server and send the log to Luxion Support by opening a ticket in the Support Portal. Support will contact you to assist you with this issue.

How to find the Log File.

     1. Start the Luxion License Server.
     2. Go to the Install License tab.
     3. Click License Folder.
               ยท A folder will open.
     4. Send the LUXION.log file Located in that folder.