When trying to use certain KeyShot products there will be times were you may experience delays or slowdowns and performance issues, the steps below should help to resolve the issues.

Setting preferred GPU for apps using Settings. 
  1. Go to Search bar on Windows task bar
    1. Type in Settings then click (gear icon) Settings.
    2. Click on Display to the right.
    3. Scroll all the way down to then click on (icon) Graphics
    4. Go to Custom options for apps.
      1. Make sure the option Desktop app is selected.
      2. Click on Browse button.
        1. Down below in the Options for KeyShot Products follow for locations.
    5. After making your selection click on the new added program.
      1. Click on the Options button.
        1. Select the option High performance, and click on Save.
    6. Restart the application so that the settings can take effect.
      1. If you did this with a browser, restart the browser.

*Options for KeyShot Products*
  1. KeyShot based on Installation.
    1. Installed just for Me - Location: %localappdata%\KeyShot#\bin
    2. Installed for everyone using this computer - Location: C:\Program Files\KeyShot#\bin
  2. KeyVR
    1. Location: C:\Program Files\KeyVR\bin 
  3. WebViewer for Browser settings
    1. Microsoft Edge
      1. Location: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
    2. Chrome
      1. Location: C:\Program Files\Google\Chrome\Application\chrome.exe
    3. Firefox
      1. Location: C:\Program Files\Mozilla Firefox\firefox.exe

*Important Note*
  1. The # is KeyShot version.
  2. These are only for Windows settings.

If you are still having any issues after following the steps above contact support by submitting a ticket.