KeyShot crashes on startup after recently downloading material from the cloud library.

Environment Details

  • KeyShot
    • Version 2023.2
  • Cloud Material
    • Green Plush Fabric


  • An image file with incorrect extensions (i.e. PSD file that has been renamed to have the .png extension)
  • Certain cloud materials


1. Perform a fresh install and do *not* Migrate resources. Make sure the resource folder and the following folders are empty:

  • My Documents\KeyShot 12\Downloads
  • /Library/Application Support/KeyShot12/Downloads

2. Slowly add the resources back until the offending material is found.

Additional Information


Defect IDs KEYS-29842 and KEYS-29844 have been created. Waiting for a fix in a future release of KeyShot.