KeyShot Support Portal

Issue After installing the OnShape Plugin, KeyShot will no longer open. Environment Details KeyShot 11.3.3 was specifically reported but ma...

Issue KeyShot crashes on startup after recently downloading material from the cloud library. Environment Details KeyShot Version 2023.2 ...

Issue KeyShot crashes immediately on startup or when rendering. For example: I opened a blank scene and rendered it. It progressed until I canceled ...

When going to your KeyShot account and looking at the Subscriptions and Billing tab you may notice that it doesn't load or is constantly trying to load ...

There is a know issue that KeyShot 9 does not support GPU drivers 471.XX and up. KeyShot 9 users can check and download Nvidia drivers here: https://ww...

In KeyShot, you have the ability to create camera path animations. However there are times that creating a camera path animation with multiple control point...

There is an issue in the KeyShot 10 release where if GPU and Denoise are both activated, adding an environment with pins enabled will cause the error messag...

We have discovered that on some platforms, the last two frames of an animation rendered through the Network Rendering service will fail. Our developers are ...

It is common for users to deactivate their licenses from a workstation so that they can register their serial codes on a new machine. Many times, they will ...

There is a known issue with the Alias Import/Plugin not working if you have multiple versions of Alias installed on your computer. This issue is solved in t...