Known Issues

There are KeyShot Known issues.

KeyShotXR doesn't support interaction with Mac's
It was caused by a bug in Safari, which caused it to fail when the XR names contained spaces. An alternative workaround for an existing rendering like t...
Wed, 12 Feb, 2020 at 11:52 AM
QuickTime can not play animations rendered with .png frame output
Rendering an animation in KeyShot 9 with the frame output set to .png will output an animation file that is unplayable by QuickTime. This happens regard...
Wed, 19 Feb, 2020 at 1:38 AM
Computer Randomly Resets
There are some known issues with software that controls the fans in your computer that set them to quiet or power-saving mode that can cause your computer t...
Wed, 24 Jun, 2020 at 2:57 PM
Unable to use color dropper outside KeyShot on MAC computers.
If you are experiencing an issue where you can not access the color dropper outside of KeyShot using your MAC, this is a work around to get this resolved. ...
Thu, 8 Oct, 2020 at 11:40 AM
Unable to re-activate license
There are instances when users are unable to activate their license on a new computer, even after first deactivating it on their primary machine. This has ...
Tue, 8 Dec, 2020 at 2:37 AM
Rhino 7 not supported
KeyShot 10 does not currently support importing models created in Rhino 7. Our team is currently working on this and will have a resolution on our next upd...
Mon, 28 Dec, 2020 at 9:08 AM