Known Issues

There are KeyShot Known issues.

Difficulties Activating Serial Codes
It is common for users to deactivate their licenses from a workstation so that they can register their serial codes on a new machine. Many times, they will ...
Fri, 16 Apr, 2021 at 9:01 AM
Maya 2022 import error
We have noticed an issue with KeyShot and Maya 2022 release. Mb/.ma files are not able to be imported to KeyShot 10. Our developers are looking into this n...
Fri, 9 Apr, 2021 at 6:28 AM
Alias Plugin not Working
There is a known issue with the Alias Import/Plugin not working if you have multiple versions of Alias installed on your computer. We have been able to figu...
Mon, 22 Mar, 2021 at 3:50 PM
Rhino 7 plugin issues
At this time, there are a few limitations with the Rhino 7 plugin. Our developers are working on these issues now and will have them resolved as soon as po...
Tue, 16 Mar, 2021 at 8:13 AM
Rhino 7 not supported
KeyShot 10 does not currently support importing models created in Rhino 7. Our team is currently working on this and will have a resolution on our next upd...
Mon, 28 Dec, 2020 at 9:08 AM
Unable to re-activate license
There are instances when users are unable to activate their license on a new computer, even after first deactivating it on their primary machine. This has ...
Tue, 8 Dec, 2020 at 2:37 AM
Unable to use color dropper outside KeyShot on MAC computers.
If you are experiencing an issue where you can not access the color dropper outside of KeyShot using your MAC, this is a work around to get this resolved. ...
Thu, 8 Oct, 2020 at 11:40 AM
Computer Randomly Resets
There are some known issues with software that controls the fans in your computer that set them to quiet or power-saving mode that can cause your computer t...
Wed, 24 Jun, 2020 at 2:57 PM
QuickTime can not play animations rendered with .png frame output
Rendering an animation in KeyShot 9 with the frame output set to .png will output an animation file that is unplayable by QuickTime. This happens regard...
Wed, 19 Feb, 2020 at 1:38 AM
KeyShotXR doesn't support interaction with Mac's
It was caused by a bug in Safari, which caused it to fail when the XR names contained spaces. An alternative workaround for an existing rendering like t...
Wed, 12 Feb, 2020 at 11:52 AM