Known Issues
There are KeyShot Known issues.
It is common for users to deactivate their licenses from a workstation so that they can register their serial codes on a new machine. Many times, they will ...
Fri, 16 Apr, 2021 at 9:01 AM
We have noticed an issue with KeyShot and Maya 2022 release. Mb/.ma files are not able to be imported to KeyShot 10. Our developers are looking into this n...
Fri, 9 Apr, 2021 at 6:28 AM
There is a known issue with the Alias Import/Plugin not working if you have multiple versions of Alias installed on your computer. We have been able to figu...
Mon, 22 Mar, 2021 at 3:50 PM
At this time, there are a few limitations with the Rhino 7 plugin. Our developers are working on these issues now and will have them resolved as soon as po...
Tue, 16 Mar, 2021 at 8:13 AM
KeyShot 10 does not currently support importing models created in Rhino 7. Our team is currently working on this and will have a resolution on our next upd...
Mon, 28 Dec, 2020 at 9:08 AM
There are instances when users are unable to activate their license on a new computer, even after first deactivating it on their primary machine. This has ...
Tue, 8 Dec, 2020 at 2:37 AM
If you are experiencing an issue where you can not access the color dropper outside of KeyShot using your MAC, this is a work around to get this resolved. ...
Thu, 8 Oct, 2020 at 11:40 AM
There are some known issues with software that controls the fans in your computer that set them to quiet or power-saving mode that can cause your computer t...
Wed, 24 Jun, 2020 at 2:57 PM
Rendering an animation in KeyShot 9 with the frame output set to .png will output an animation file that is unplayable by QuickTime. This happens regard...
Wed, 19 Feb, 2020 at 1:38 AM
It was caused by a bug in Safari, which caused it to fail when the XR names contained spaces. An alternative workaround for an existing rendering like t...
Wed, 12 Feb, 2020 at 11:52 AM