Issue


After installing the OnShape Plugin, KeyShot will no longer open.



Environment Details


  • KeyShot
    • 11.3.3 was specifically reported but may occur on any versions higher than 11.2
  • OnShape Plugin



Cause


  • The OnShape Plugin was automatically included with KeyShot starting with version 11.2. If the OnShape plugin is installed, it will clash with the plugin that is already included and cause issues.



Resolution


Uninstall the OnShape Plugin and also uninstall the OnShape.dll file in the plugin folder. Conversely, you can also uninstall and reinstall KeyShot after uninstalling the Plugin. KeyShot should open normally.